Frequently Asked Questions

We want you to love your order! Since each piece is made to order, we’ve put together answers to some of our most frequently asked questions. If you don’t see what you’re looking for, please feel free to reach out, we’re always happy to help.

How long will it take for my order to ship?

Each piece is made to order. Please allow 3–5 business days for your order to be made and ready to ship.

Shipping time begins after your order has been completed and does not include the 3–5 business day processing time.

Are your products made to order?

Yes! Our products are made to order, which means your piece is prepared for you after your order is placed.

Because of the made-to-order nature of our products, all purchases are final and non-refundable.

Do you accept returns, exchanges, or refunds?

We do not accept returns, exchanges, or refunds. Because our products are made to order, all sales are final.

Please review your order and any personalization details carefully before completing your purchase.

If there is a problem with your order, however, please contact us. We want you to be happy with your purchase and will be glad to help with any order issues.

Can I cancel my order?

If you need to cancel your order, please contact us within 24 hours of purchase.

Because we begin preparing made-to-order items shortly after an order is placed, we cannot guarantee cancellations after the 24-hour window.

Can I request custom personalization?

Absolutely! We love creating pieces that feel personal and special.

If you have a personalization request, including a specific name, wording, color, design idea, or another special request, please email kate@lepetitepea.com before placing your order.

We’ll be happy to let you know what’s possible!

What if I entered the wrong personalization?

Please double-check all names, initials, spelling, and other personalization details before submitting your order.

If you notice a mistake after placing your order, email kate@lepetitepea.com as soon as possible. We’ll do our best to make the change if production has not already begun.

What if there is a problem with my order?

Please reach out! If your order arrives damaged, incorrect, or you experience another issue with your purchase, email kate@lepetitepea.com with your order information and details about the problem.

We’ll be happy to take a look and help make things right.

Have another question?

We’d love to hear from you! For questions about an order, personalization requests, or anything else, please email us at kate@lepetitepea.com.

Thank you for shopping small and supporting Le Petite Pea! ♡